Cotton Rowe Companies and Cabinet Express have been longtime friends and customers of Athens Now, and it is our great joy to announce that they are going to be part of the “rebirth” of the 2024 Home & Garden Show. This most welcomed event is taking place this weekend on March 15 through March 17, in the Athens State University Gym. Cotton Rowe is owned by Keith Rowe and his family, and recently Keith hired Mike Brazier and Lito Delmo to help both entities manage the grow spurt we are experiencing in Athens-Limestone County.
Mike and Lito have a wealth of experience in helping businesses to grow that have been as varied as the Chamber of Commerce in Huntsville and Kansas City, a family-owned heavy-trucking company, a health club, residential and employment services for the developmentally challenged, and back in the day, dial-up internet service. Both Lito and Mike, along with their families were able to help care for their aging parents before they passed, and that commitment to honor and serve people is wonderfully obvious when you talk to them.
Mike is president of Cotton Rowe Companies, and Lito is vice-president of sales, and while to some executives titles are important, what really matters to both of them is serving people well and being men of faith and their word. They mentioned recently on my radio program how much they are looking forward to the Home & Garden show, and especially to help make dreams come true for homeowners. Mike told the story of how a couple had come in to Cabinet Express recently and were not exactly sure what they wanted to do for their home. By asking questions, it became apparent that they had been dreaming of a major remodel for ages, and now they had found a company they could trust who would do an outstanding job for a fair price. Mike told of the deep sense of satisfaction he felt when he heard the couple comment that their dreams were finally going to be able to come true.
Cotton Rowe and Cabinet Express state that their core values are as follows:
· Reliability: Consistently delivering on promises, timelines, and exceeding expectations for peace of mind.
· Versatility: Whether it’s a minor renovation or a grand custom build, your unique vision for your home is our priority, no matter the scale.
· Excellence: Setting the standard for unparalleled quality, service, and customer satisfaction in every project undertaken.
They also have a commitment to customer service that Mike and Lito emphasized throughout our interview. Officially, here is the stated difference of the Cotton Rowe Companies:
We place you, the client, at the heart of everything we do. Customer service isn’t just a department; it’s a
philosophy we live by. Our process ensures that you are well-informed and engaged throughout the project. Your satisfaction is at the forefront of everything we do.
Why should you choose Cotton Rowe & Cabinet Express?
We are your trusted partner in transforming your dream home into a reality. We’re your allies in creating your ideal living space. We offer total home renovations, remodels and custom home builds. We do indoor and outdoor remodeling, room additions, add-ons and custom home builds. Cabinet Express
creates spaces that are both functional and stunning. They have an extensive selection of cabinets and more.
Mike and Lito are clear about the fact that Cotton Rowe & Cabinet Express are not the cheapest, as well as their commitment that their “customer service is unmatched.” They are fierce about educating and protecting both potential and actual clients. One of the things they plan on doing is providing educational opportunities for people who need to know what to look for, and perhaps more importantly, what to avoid when choosing a home builder or a remodel specialist. Sign-ups will be available at their booth at the Home & Garden Show, and there will be other promotions announced all weekend. “We want customers to be heard and feel heard,” said Mike. He continued by saying, “I want to be a blessing; I want people to be comfortable and to know that there are people out there who truly want to help.
For his part, Lito’s vision is to “bring wisdom and strength” to both companies, streamline and digitize some of the operations, and solve problems. Most importantly, he said, “We will keep loving and serving people.” If this level of customer care is what you are seeking, then stop by the 2024 Home & Garden Show, meet Mike and Lito, and see if Cotton Rowe & Cabinet Express can “transform your dream into reality.”
By: Ali Elizabeth Turner
November 14, 2024
